If you cannot find the answer to your question here, You can always call our sales consultants on 1300 786 043. Operation Hours : 9 am to 9pm MONDAY- FRIDAY (AEST)
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1
I already have a line, what I need to pay for the activation charges?
All re-activation charges of existing lines are a simple $59 once off fee. New line connections are a $259 once off fee.
2
What is the maximum landline limit for home users?
A home user can have maximum of four landlines.
3
How long does it take for a technician to fix my maintenance problems and faults?
All Telephone companies are obliged by Australian Competition and Consumer Commission (ACCC) to restore all line problems and faults within 2 business days.
MAX Telecom are governed by the ACCC, so we make it priority to complete all line and fault problems within 2 working days.
4
Whom should I call if I have a complaint regarding my telephone service?
Call us on 1300 786 043 for any complaints regarding your phone and Internet services.
5
Do you provide message bank facility and how much it cost?
YES, MAX Telecom provides a proper message bank facility and the cost of using this service is a low $6 per month.
6
When and how will I know that the service is transferred?
Telstra Customers: simply dial 12711 and if you hear a welcome message from Telstra, that means your service is transferred to MAX Telecom.
Non-Telstra Customers: If you are a non-Telstra customer then call us on 1300 786 043 to enquire about how to transfer your service over to MAX Telecom
Normally, transfer of service takes three business days.
7
If I am a non-Telstra customers, does it take longer for a technician to fix my faults and service my lines?
According to Australian Competition and Consumer Commission (ACCC) all telephone companies must follow and complete all line repair work with 2 working days, irrespective of which company you are with.
8
Can I keep my same telephone number?
YES, if you are on the Telstra network, which 90% of the population is. If you are not on the Telstra network then call us on 1300 786 043 to provide you a number of your choice
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