To qualify for bundle discount you must fulfill certain criteria otherwise bundle discount will not appear. Your account must include A bundle plan with MAX Telecom Combined bill with MAX Telecom

Bundle any of your home phone plan with unlimited MAX Broadband and avail great features

• High-speed dial up internet of $9.95
• Unlimited downloads! Unlimited hours
• 5MB free web space
• No minimum usage requirement
• Low monthly internet fee of $9.95
• Freedom to call long-distance anytime—no calling-time restrictions
• Advantage of one simple bill
• 50 FREE local calls on selected home phone plan ( MAX local call maximiser package)

For specific questions on internet or home phone please refer to the relevant FAQ’s section

Please call us on 1300 786 043 and inform us about your new address. You can also write us on our following address:

PO Box, 103 East Doncaster 3109,
Melbourne, VIC

Please make sure that you provide all relevant details while telling us about your new billing address that includes

• Full Name
• Telephone number
• Billing address
• Suburb
• State
• Post Code
• Telephone number

Bundle any of your home phone plan with unlimited iMAX and avail great features

Scenario 1: If you connected to our network before the monthly line rental cycle, then you will be charged line rental from the point of connection up to this first billing date and for the next full month line rental in advance.

Scenario 2: If you connected to our network after monthly line rental cycle, then we won’t charge line rental for that month else it falls in the following month plus one month line rental in advance.

Monthly line rental period normally ends either on 18th, 19th or 20th of a month

You can also make your payment by cheque. Please be sure to enclose the remittance slip from the bottom of your bill.

his is common when a customer transfers to a new company. The previous or current provider will provide a final bill and the second bill will be from the new provider.

We have the most efficient and up-to-date billing system in the country and our rates are set. All the rates are explained during VAP (Verbal Authorisation Procedure) and are also clearly mentioned on our web site. So, there is no chance of customer to be overcharged and billed for calls not made.

We have an up-to-date and most advanced billing system in the country so there is no chance of manipulation of system or incorrect calculation of rates. And therefore, there is no chance of customers to be overcharged and billed for calls not made.

Transfer is done by telephone via a standard procedure called as VAP (Verbal Authorisation Procedure). It’s a verbal recording that includes 16 specific questions and if the customer agrees verbally to all the questions, only then the service is put on.

Recording can be played back and produced upon customer request.

It is clearly stated in the sales script that “WE ARE A SEPARATE COMPANY TO TELSTRA” and in the VAP (Verbal Authorisation Procedure), that we have no association or affiliation with Telstra in anyway.

A contract package is only a contract when a customer has agreed, either verbally or in written to a 12-36 month agreement.