Contact us on 1300 786 043 for you queries regarding your billing. Please ensure to quote your customer number.

If you have made payment just before the date on your latest bill, it is likely that the payment was received after the bill was produced. To get your problem fixed, please call us on 1300 786 043.

Delayed and non-payments of bills usually results in disconnection of service, extra costs, legal fees and credit rating affected.

Please call us on 1300 786 043 and inform us about your new address. You can also write us on our following address:

PO Box, 103 East Doncaster 3109,
Melbourne, VIC

Please make sure that you provide all relevant details while telling us about your new billing address that includes

• Full Name
• Telephone number
• Billing address
• Suburb
• State
• Post Code
• Telephone number

Your first bill may be slightly more expensive in terms of line rental than the monthly line rental charge mentioned on our website. This is because line rental is charged in advance and for the first month a 'pro-rata charge' may apply.

Scenario 1: If you connected to our network before the monthly line rental cycle, then you will be charged line rental from the point of connection up to this first billing date and for the next full month line rental in advance.

Scenario 2: If you connected to our network after monthly line rental cycle, then we won’t charge line rental for that month else it falls in the following month plus one month line rental in advance.

Monthly line rental period normally ends either on 18th, 19th or 20th of a month

You can also make your payment by cheque. Please be sure to enclose the remittance slip from the bottom of your bill.

This is common when a customer transfers to a new company. The previous or current provider will provide a final bill and the second bill will be from the new provider.

We have the most efficient and up-to-date billing system in the country and our rates are set. All the rates are explained during VAP (Verbal Authorisation Procedure) and are also clearly mentioned on our web site. So, there is no chance of customer to be overcharged and billed for calls not made.

We have an up-to-date and most advanced billing system in the country so there is no chance of manipulation of system or incorrect calculation of rates. And therefore, there is no chance of customers to be overcharged and billed for calls not made.

Transfer is done by telephone via a standard procedure called as VAP (Verbal Authorisation Procedure). It’s a verbal recording that includes 16 specific questions and if the customer agrees verbally to all the questions, only then the service is put on.

Recording can be played back and produced upon customer request.

It is clearly stated in the sales script that “WE ARE A SEPARATE COMPANY TO TELSTRA” and in the VAP (Verbal Authorisation Procedure), that we have no association or affiliation with Telstra in anyway.

A contract package is only a contract when a customer has agreed, either verbally or in written to a 12-36 month agreement.

All verbal recordings or transfer of service are forwarded and processed only when the VAP (Verbal Authorisation Procedure) is done by telephone account holder. It is also quite common for the service to be transferred with non-telephone account holders via a power of attorney certificate.

If you are paying by cheque, allow 7 working days for the payment to reach your account. Write your full account number and make your cheque payable to "MAX Telecom".

Cheque should be posted to the following address.

PO Box, 103 East Doncaster 3109,
Melbourne, VIC